Support Engineer

We are seeking a dedicated and detail-oriented Support Engineer to join our team. In this role you will be responsible for providing technical assistance and support to our clients and internal teams. You will install, diagnose and troubleshoot network software and hardware issues and help our clients resolve them efficiently.

Requirements:

• Proven experience in a technical support role, preferably in a software or IT environment.
• Strong understanding of computer systems, networks, and troubleshooting methodologies.
• Proficiency in operating systems such as Windows, MacOS, and Linux.
• Familiarity with ticketing systems and remote support tools.
• Excellent communication skills, both verbal and written.
• Ability to work independently and collaboratively in a fast-paced environment.
• Customer-oriented mindset with a passion for providing exceptional support services.
• English level: Upper-Intermediate or higher

Responsibilities:

• Setting up ethernet networks (cabling, installation switches), connecting local users to a network, connecting computers and other equipment (welding machines, monoblocs etc.) to the network.
• Setting up new computers. Installing specialized software.
• Troubleshoot and resolve technical issues related to software applications, hardware, and network configurations.
• Provide technical support to clients and internal teams.
• Collaborate with clients and other teams to ensure seamless integration and functionality of systems.
• Provide technical guidance and training to clients and internal teams as needed.
• Stay updated on new technologies and industry trends to enhance troubleshooting skills and improve support services.

Important:

• Please be aware that this position requires visiting clients’ offices (approximately 1 time in 2-3 weeks). Transportation costs are reimbursed. As well as per diem.
• It is possible to start working part-time and then switch to full-time.
• Corp to Corp is preferred for this position.